Sort the requests
We organise supplied enquiries by agreed topics. The overview shows which information is missing and which team will take responsibility for the response.
Hanover / Berlin · Service coordination
Every enquiry needs a next step.
When enquiries involve several teams, reliable routing matters. We support administrative service coordination through clear topic lists, named contacts and traceable handovers between the participating locations.
What matters here
We follow each response from its arrival to the responsible person and the next action that needs to be recorded.
An illustrative project brief
Example: questions after a partner update
A business update generates different kinds of questions. We group them by topic and connect them with responsible contacts. A shared view shows which answers are being prepared and where details are missing.
Our approach
From first contact to handover
Define the assignment
We discuss typical requests, participating teams and existing response routes. These define a focused brief for the administrative support.
Connect the documents
We organise enquiries, responsibilities and handling status and highlight outstanding questions. Your responsible contacts confirm the working view and ownership.
Prepare the handover
The handover includes enquiries, responsibilities and handling status and outstanding actions. Named owners take responsibility for keeping the agreed working view current.
Our contribution
Three elements of your project
Connect responsibilities
Contacts, cover arrangements and escalation routes are agreed together. This supports handovers between teams and reduces uncertainty about administrative ownership.
Record progress
We support the maintenance of agreed lists for open and handled requests. Changes and next actions remain visible to the people responsible.
Start a conversation
Let’s discuss what your project needs.
Which enquiries need more reliable routing? Tell us the teams involved and how you want responses to be handled.
[email protected]
Positive Group Deutschland GmbH
Freiburg im Breisgau · Germany